Harmonix doesn’t want you to hate them because their Rock Band controllers have a bad habit of breaking. In fact, they’re practically bribing their customers for forgiveness by offering them a free game.

The company is currently experiencing some difficulties with their Rock Band guitar controllers. Specifically, they’re breaking. And replacement guitars are slow to reach their intended destinations. So many gamers wait patiently (what else can they do?) for their new guitars that Harmonix saw fit to offer an apology for the delays.

In an email sent to those who have requested replacement guitars, Harmonix has apologized for the delay and offered a free EA game to customers.

Part of their email reads:

By the time you receive this, your replacement guitar should be on its way to you. However, the Rock Band team is committed to providing a world-class customer experience and we do not believe we have met this commitment in connection with your request. As a token of our appreciation for your patience and understanding, we will be offering you a FREE EA game. Details will follow shortly.

It’s a small consolation to gamers who have shelled out big bucks for busted gear, but hey, who doesn’t like free?

Tags: EA-Games, Harmonix, MTV-Games, Rock-Band

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1 Comment » Phoenix on December 3, 2007 1:29 pm What about those of us with other defective parts? I requested a replacement for a defective drum pedal and never even received a confirmation email, never mind a free game. RSS feed for comments on this post. Comment Now Note: Commenting on Ripten does not currently require registration, however to be eligible for contests on the site, you must be a registered user. Name (required) Mail (will not be published) (required) Website Commenting Rules: No hate speech allowed. If you must argue, please debate intelligently. Comments containing selected keywords or outbound links will be put into moderation to help prevent spam. Ripten reserves the right to delete comments and ban anyone who doesn't follow the rules. Thanks. Notify me of followup comments Tired of the Goomba? Upload your own custom comment avatar.