Harmonix Wants to Bury the Hatchet Over Broken Axes - Free EA Game For Rock Band Troubled Customers
by Wade Larson on December 3, 2007 at 12:14 am
Harmonix doesn’t want you to hate them because their Rock Band controllers have a bad habit of breaking. In fact, they’re practically bribing their customers for forgiveness by offering them a free game.
The company is currently experiencing some difficulties with their Rock Band guitar controllers. Specifically, they’re breaking. And replacement guitars are slow to reach their intended destinations. So many gamers wait patiently (what else can they do?) for their new guitars that Harmonix saw fit to offer an apology for the delays.
In an email sent to those who have requested replacement guitars, Harmonix has apologized for the delay and offered a free EA game to customers.
Part of their email reads:
By the time you receive this, your replacement guitar should be on its way to you. However, the Rock Band team is committed to providing a world-class customer experience and we do not believe we have met this commitment in connection with your request. As a token of our appreciation for your patience and understanding, we will be offering you a FREE EA game. Details will follow shortly.
It’s a small consolation to gamers who have shelled out big bucks for busted gear, but hey, who doesn’t like free?
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on December 3, 2007 1:29 pm
What about those of us with other defective parts? I requested a replacement for a defective drum pedal and never even received a confirmation email, never mind a free game.
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