Comments on: Sony PS3 Customer Service FTW!

By: ZX

ZX — Wed, 28 Oct 2009 06:23:56 +0000

You all are why we can’t have nice things.

By: Cornagandarub

Cornagandarub — Sat, 08 Nov 2008 22:18:06 +0000

Sony Glitter, as a true, nice, caring, human being, to you, i say, go the fuck away. Sony is a company that responds to their customers with promptness and quality, so even if PS3’s break down a lot, it’s still not as much as XBOX 360’s failure rate at 0.33 so if your PS3 break’s down, you can expect it to be repaired, my PS3 is currently being fixed because mine was broken, it was sent in a week ago, and i expect to have it before Tuesday morning. And by the way “uc”, Sony uses Puralator.

By: Cyclonus

Cyclonus — Thu, 02 Oct 2008 04:32:22 +0000

Least if wasn’t the Red Ring of Death oh wait thats XBOX 360. Thats why I bought a Playstation 3. Playstation til I die.

By: Patrick Steen

Patrick Steen — Wed, 17 Sep 2008 21:46:28 +0000

Why would u contact Sony after you just bought your PS3?

By: Jamie Alabama

Jamie Alabama — Wed, 17 Sep 2008 18:35:16 +0000

Folks i wish i could say the same for Sony. i jsut bought a PS3 2 3 weeks ago. All i got from Sony was alot of flack and they said I can send it in and they will send me back a Factory standard” system. I said No i want a brand new one and they would not even discuss it.

They also lost my PS2 when I sent it in Sony sucks and as soon as I get their “Factory Standard” system I am selling it and going MICROSOFT!

By: jerk

jerk — Mon, 01 Sep 2008 15:12:45 +0000

lol 3fixme thats mean. But seriously what do people have against ps3? ps1 and 2 both started slow. You can expect greater things from this console down the line. BUT mgs4 made me want to crap myself it was so amazing. Nothing on an system this generation compares to that game and yes ive played basically all the AAA games on each console. jesus i love that game. david you do realize your picture is sephiroth from ff7 a playstation exclusive series up till now? Have you had a change of heart or are you a pc gamer??

By: jerk

jerk — Mon, 01 Sep 2008 15:04:13 +0000

the truth is that i was mostly joking and i was a little pissed off at that fag david. sure he says hes joking but every ps3 related article he writes some form of mockery which makes me go HEY THATS MY 600$ PURCHASE YOURE DISSING

By: TheWhaler

TheWhaler — Sun, 31 Aug 2008 05:56:41 +0000

That’s awesome that they did tha. I don’t see why people are saying it’s a lie just because they didn’t have the same problem, hell even the guy’s bro came on and gave us feed back.
Sony Glitter: No disrespect but why are you calling people PS3 sheep when 360 has more fanboyism then anyone can count that will come into a ps3 conversation and bash it? But I DO agree that ps3 did over hype itself and I’m a SONY fan, I just think they’re slowly regaining what they lost on opening day.

Peace and Love
-The Whaler

By: Sony Glitter

Sony Glitter — Sun, 31 Aug 2008 00:21:21 +0000

You PS3 sheep tire me. The PS3 is over priced, over complicated and over hyped.

How can you brag about a console that, so far, has failed to achieve even the smallest proportion of the hype that Sony have thrown at it?

Sony have made a huge mistake. Sony’s arrogance will be their downfall, unless of course Gran Turismo actually ever gets realised before the PS4.

By: Jaso69

Jaso69 — Sat, 30 Aug 2008 20:06:26 +0000

I wish this happened here. I am in Austraila. I lent a friend The Elder Scrolls IV: Oblivion to try out his New PS3. It got stuck in it. He had to send it to sony service. That was back in May. He got his PS3 back a week ago. I am still waiting for them to send back my game. No extras were given.

By: Gunny Highway

Gunny Highway — Sat, 30 Aug 2008 20:05:49 +0000

@ Mr. G

While you may be correct, you have to admit there are some who prefer not to take apart a system (even if it may be easy) and eject a disk. Also, keep in mind, the PS3 is a loading drive rather than the 360 where to pops out for you to insert a disc.

I have a MacBook Pro and it uses a loading DVD drive just like the PS3, no paperclip hole to be found for ejecting disks. I bet he PS3 is similar, and I am not willing to take the front apart to prove it. :-)

By: kjb

kjb — Sat, 30 Aug 2008 19:59:22 +0000

F u all:

The wii is gay. I think it says “for ages 0-5,50 and up. Yeah, it was something different and fun for the 10 minutes i played it, at which time i said lets go play real table tennis

By: gunnar2906

gunnar2906 — Sat, 30 Aug 2008 19:14:05 +0000

Here is the same in Russia.
My friend bought a new PS3 as I recommended him.
I was very upset when he called me and said that his new PS3 was defected – it didn’t switch on after a few minutes of working.
I recommend him to call to Customer Service. They just asked him to go to the shop he bought it and replace it. Plus he got a free disk of just released Ninja Gaiden Sigma and a new controller. It was aprox year ago

By: Mr. G

Mr. G — Sat, 30 Aug 2008 17:36:25 +0000

I think it’s a load of old bull. There’s a way of ejecting discs when they get stuck. Same with the 360, you take the front off and there’s a button somewhere (you have to use a paperclip to press it.

By: greeneggsnsam

greeneggsnsam — Sat, 30 Aug 2008 15:35:39 +0000

Thanks for the insight, Gunny.

By: flewid

flewid — Sat, 30 Aug 2008 14:57:34 +0000

@ gunny –

i agree. my household has all 3 next gen consoles, and as you said, they all have their pro’s and con’s. i have gone through one 360 already. my brother went through one launch ps3 already. the fact that in each situation, the problem was handled so we were both satisfied should be nothing less than expected. and this was a good tale of good customer service.

and to the fan boys – if you want to to dig up bad information about this console or that, if you look hard enough you will find bad press about them. unfortunately in a capitalist market not everyone is going to be satisfied. so shut up and enjoy your games :D

By: Gunny Highway

Gunny Highway — Sat, 30 Aug 2008 13:58:12 +0000

Hey All,

I am the brother of he person this happened to. I can assure you that this all all true. I would not have believed it either if I did not see it myself. Basically here is what happened.

Starting on Monday

- COD4 got stuck in PS3, would not eject no matter what,

- My brother called pretty upset about it. I think the first rep was not very good so he asked that it be escalated.

- The escalated rep express regret to this happening, and assured him that is was still covered under factory warranty.

- He was asked to send back his PS3 and the shipping will be covered free. (He actually sent back the console and his controller, he didn’t know he did not need to send back the controller)

- On that Wednesday (which surprised), he got a package that contained a brand new copy of COD4.

- My brother was pretty happy with that, but was concerned he might not have a PS3 to play it in for a while.

- That Friday (Which shocked me even more) He go another package. It contained a New 40GB PS3 (he Model he had), two controllers, a Blu Ray remote, and the Formula One racing game.

Now as for the FedEx, UPS question that UC brought up. I think it depends on your region. It is common to have different contracts. I get packages from Microsoft, some days it is FedEx others it is DHL, one time it was UPS.

Now, I know that most of this seems to good to be true, but if I did not see this happen, I would be skeptical myself.

Then I got to thinking, has the world came so distrusting to corporations, that we find customer service like this so unbelievable? I have dealt with bad customer service, and good customers service (I still think TiVo is the best :-) ). I think this is just a great story, and that is why I shared it with Chad.

Chad, also called my brother to confirm and get more details, so it is not like he just got everything through a 3rd party, he also got it from the person who this happened to.

I say kudos to Sony Customer Service on this one. It is nice to read a story like this once and a while.

On a side note, before anyone calls me a Sony fanboy, I have both a 360 and a PS3, to me they both have pros and cons. To each their own. Can’t we all just get along and just play some games?

By: flewid

flewid — Sat, 30 Aug 2008 13:30:02 +0000

oh okay, because that detail wasnt mentioned in the story.

By: madpuppy

madpuppy — Sat, 30 Aug 2008 12:06:05 +0000

gamecube 1.5 (Wii) with its unsurmountable pile of shovelware and gimmick is a joke. It is a game machine for people who don’t like games. the games look bad even the supposed good ones, the controller is an imprecise nightmare, and idea of spending more money to buy an add-on that improves that is insulting and shouldn’t have been needed in the first place. the big N is milking the casual gamer for all it can get. not that its a problem, they are a for-profit company after all.

By: Joe Mama

Joe Mama — Sat, 30 Aug 2008 11:45:21 +0000

HOLY JESUS

xbots are like a disease on the web, they just can’t stay away from anything playstation related. And then the extreme ignorance, look at Killzone 2, UNcharted, MGS:4 and yet they call the Ps3 underpowered when each one of those games stomps a mudhole in ANYTHING the 3fixme has ever put out.

xbots = bad for gaming.

By: F u all

F u all — Sat, 30 Aug 2008 11:09:48 +0000

Lies all lies and pure BS…. and to KJB you must be a child or just dumb and finally to the douche who said the ps3 will win the console war lol keep dreaming the Wii is killing the ps3 here in the US and in Japan the wii is the console king this gen.

By: Chad Lakkis

Chad Lakkis — Sat, 30 Aug 2008 08:44:15 +0000

flewid,

Of course he had to ship back the defective unit.

Chad-

By: uc

uc — Sat, 30 Aug 2008 08:22:11 +0000

BS they would never ship with FedEx they use UPS.

By: flewid

flewid — Sat, 30 Aug 2008 05:41:09 +0000

so, let me get this straight. his old ps3 just has a disc stuck in it, so they sent him a new unit without asking him to return the old one? it isnt unheard of to score some free stuff due to a hardware problem but to not be asked to ship back the faulty unit makes me wonder? btw, i am a 360 owner and i found this article a little intriguing. notice my non-fanboyism?

By: SeasonedSalt

SeasonedSalt — Sat, 30 Aug 2008 05:32:19 +0000

Sony can’t sell them so now they’re just giving them away.

By: shamon

shamon — Sat, 30 Aug 2008 04:56:55 +0000

wow i only got the matrix movie that was stuck in mines and a new 60 gb system with renewed warranty.

By: madpuppy

madpuppy — Sat, 30 Aug 2008 03:06:11 +0000

Can anyone tell that DavidGX is a 360 owner??

blah…..:P

By: M4RT1N

M4RT1N — Sat, 30 Aug 2008 01:08:07 +0000

I know Sony customer service rocks!

My console died after a year, since having it from launch day,
It was more than a year so i rang up expacting to have to pay for it to be repaired, however they said ” on this one occasion, as a gesture of good will, we will replace the console free of charge ” the next day they delivered a new 60gb ps3 in exchange for my old one, even when the 6 0gb has been discontinued. I was truely amazed.

:D
Sony rock

By: DavidGX

DavidGX — Sat, 30 Aug 2008 00:33:05 +0000

Wow, some pretty harsh responses to my post.. you guys probably would have known I was kidding if you didn’t immediately shove your head up your asses and start flaming.

Seriously though, enjoy your underpowered console and sh*tty ports.

I mean that :P

By: v4v

v4v — Sat, 30 Aug 2008 00:20:38 +0000

@ jim

did u read the whole thing ?? they included an extra controller and a game. i never heard of any customer service that gives free extras….so sony’s customer service is exceptional