EA Game Banning Forum Post “Misunderstanding”, C&C Community Manager Issues Apology
by Chad Lakkis on October 31, 2008 at 3:40 pm
You know that saying about shit rolling downhill? Yeah, well you better believe it does. A few nights ago, we reported that a long time EA Command & Conquer community staff member had made a forum post informing members that the company would be linking bans on the forum to their line up of games as well.
” … if we ban you on the forums, you would be banned from the game as well since the login process is the same. And you’d actually be banned from your other EA games as well since its all tied to your account. So if you have SPORE and Red Alert 3 and you get yourself banned on our forums or in-game, well, your SPORE account would be banned to. It’s all one in the same, so I strongly [recommend] people play nice and act mature.”
We then ran a follow up yesterday featuring an official canned response from EA regarding the matter, and today, the C&C community manager issued a response via the forum addressing his previous comment:
” … the previous statement I made recently (that’s being quoted on the blogs) was inaccurate and a mistake on my part. I had a misunderstanding with regards to our new upcoming forums and website and never meant to infer that if we ban or suspend you on the forums, you would be banned in-game as well. This is not correct, my mistake, my bad.”
Taking all comments into consideration, I still find it hard to believe that this was simply a “misunderstanding”. Regardless, the gaming community made a statement — this isn’t something we are willing to tolerate — and I’m sure EA got that message loud and clear.
Full statement from the C&C Community Manager after the jump.
Hey everyone,
If you didn’t notice, your C&C Community Manager, me, had a bit of a run-in with the video game blogging media today in reference to a direct quote I made on our forums here a few days ago in regards to how we handle bans and suspensions on the forums and in-game. You all know how we are greatly trying to protect and serve you from those who wish to disrupt our C&C community by breaking ToS on our forums or in-game, and I know everyone appreciates when we take action on those that are the worst.
That said, the previous statement I made recently (that’s being quoted on the blogs) was inaccurate and a mistake on my part. I had a misunderstanding with regards to our new upcoming forums and website and never meant to infer that if we ban or suspend you on the forums, you would be banned in-game as well. This is not correct, my mistake, my bad.
If we suspend or ban you from the forums, that does not affect your in-game account and certainly it does not impact your in-game account for other games. Quite often we usually warn you before taking any type of action, suspend you before considering any type of ban, etc. I am sure you guys know that we are fairly tolerant and stress that you please show respect to others, but we also understand the forums are a place to be heard and express your opinion in a constructive manner. Everyone has their “flame” moments.
Your Posting in our official C&C EA Forums is enabled by an EA Nucleus account (the Master EA Account you typically login with to chose your Persona) — but access to the forums and access to the games are separate. Players who have been banned from EA Forums are not automatically banned from online access to their other EA games, or the game associated with that particular forum. Players can be warned, suspended, and/or then banned if they breach the Terms of Service or Code of Conduct in a forum, game or service. Each forum, game and service is managed independently by our customer support representatives responsible for that specific forum, game or service.
Suffice to say, when we take action on someone on our C&C forums here, for any number of ToS breaking reasons, it does not impact your C&C game account or any other EA Game Account connected to your forum name. The mods here do a great job of alerting me when we need to warn someone or take further action, if I haven’t seen it myself or heard it in a thread from one of you, but any action we take on a C&C Forum User, doesn’t impact their in-game status.
I apologize for the misunderstanding, but I hope everyone is able to see the greater good intent in that we are simply trying to keep the forums and in-game as friendly and fun environments as possible, just know that those two environments are treated [separately] by myself, the mods, and especially our Customer Support team. =)
Sincerely,
APOC
Source: forums.ea.com
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5 Comments » |
on November 1, 2008 2:54 am
what a lovely shit ball =)
on November 1, 2008 4:38 am
looks more like dirt to me but i get it. EA sucks
on November 1, 2008 8:04 am
EA did not offer Cookigaki enough money. EA did not support Cookigaki’s whore addiction. EA is a company of which Cookigaki does not approve!
on November 1, 2008 5:10 pm
EA are just the best.
on November 22, 2008 4:45 am
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