As of yesterday, coincidentally the day before the gigantic release of Diablo III, GAME Australia has moved into voluntary administration as a result of payment disputes with its importers. Gamers who have pre-purchased Diablo III are bound to receive a nasty text from GAME if they haven’t already.
“Due to the appointment of an administrator to our business this morning, it is with regret that I inform you all that our stores will not be receiving any stock of diablo 3. Because of this, we regrettably will be unable to fulfill any pre-orders. Also, we will be unable to refund any deposits paid towards a pre-order of diablo 3. If you need any more info, please email email@example.com”
Kotaku Australia has reported that GAME is refusing to exchange any pre-order funds for store-credit. Consumers with pre-orders have resultantly become creditors, but with no immediate way to get their funds, any money held with the store should be considered a loss. While news in grim, there is hope for gamers edging to slay the evils of Sanctuary. Blizzard has stepped in on the issue via their forums to resolve the situation.
We’re aware that some Australian GAME customers have been left out in the cold on what should be the hottest night of the year — the launch of Diablo III. To help with this situation and get these players into the game as soon as possible, we’ve put the following process in place.
Australian GAME customers with a valid preorder/prepurchase receipt dated before May 15, 2012 can do the following:
1. Purchase the digital version of Diablo III from http://www.diablo3.com now or anytime before May 21, 2012.
2. Download and start playing when the servers go live!
3. Submit your GAME Australia preorder/prepurchase receipt to us before June 30, 2012.
4. Receive a credit from Blizzard, for the amount you paid in advance to GAME Australia for Diablo III. This credit will be applied to the payment method used for the digital purchase.
We’ll post further details here on how to submit your GAME Australia receipt to our customer service team as soon as possible. Stay tuned, and we look forward to seeing you in the Burning Hells!
While this news may spring as a surprise to the unknowing Australian gamer, I can confidently say I’ve been avoiding GAME stores for years. A few years back when in search for an Xbox360 Controller for Windows, I waltzed into a GAME store and inquired, but the clerk raised his brow and tried to explain to me that the controller didn’t exist.
I pointed to the official Microsoft controller directly behind him.