This is further proof that fan backlash can lead to a positive outcome. In a previously published article, we discussed the situation facing gamers who were unable to play the split-screen multiplayer in Minecraft: Xbox 360 Edition, one of the game’s key selling points. Unbeknownst to all of us, a high-definition television is required to take advantage of this feature, however this was only discovered after the game was purchased for $20 (1600 Microsoft Points) and Microsoft was reportedly not playing ball with those who wanted a refund. Thankfully, this decision has now been reversed.
There are two key issues at play here. The first being, quite obviously, the fact that a key gameplay mode is limited to those with HDTV sets, a luxury that not all gamers can afford. Secondly, there was no notice given to players prior to purchasing the game, leaving them to discover this setback when they first tried to use the split-screen multiplayer option. In response to the media coverage and the feedback from consumers, Microsoft has made a move to rectify at least one of these issues moving forward, and they are offering full refunds to those affected.
In response to RipTen’s request for a comment, a Microsoft Spokesperson said the following:
“We updated our pre-sale notification to inform customers that an HD screen is required for the split-screen multiplayer feature on Minecraft: Xbox 360 Edition. If a player does not have an HD screen and purchased this game prior to the notification update, they are eligible for a full refund through customer support.”
The plus side to this is that all consumers will be notified of the HDTV requirement before completing their purchase of the game, as this update is now featured prominently in the description of the game. If you purchased the game before this notice went up and were affected, you can contact Xbox Live customer support for a full refund of your Microsoft Points. The single player experience in Minecraft: Xbox 360 Edition does not require an HD screen.
Minecraft: Xbox 360 Edition, developed by 4J Studios, is the first console port of Mojang’s popular indie sandbox game. It was released on May 9, 2012 and received mostly positive reviews and broke sales records for the Xbox Live Arcade within its first week of release.